![]() You can fully take advantage of a gig even if your device can't Many people report the built-in network card on their computer to be a limiting factor with speed, so if possible, please try an alternate computer with a different hardware model! Ookla speedtest runs on Flash, so make sure it's up to date! Make sure your browser is up to date, and try an alternate browser. Make sure you've closed all tabs and windows except the one you're speedtesting in. Some browsers are also able to better utilize the CPU, and others will use more processing resources for background tasks. Check the resource monitor on Windows or the Activity Monitor on a Mac to see if CPU usage is maxing out at 100% during the speedtest. If you are getting slower-than-expected fiber speeds over internet but it is not exactly 10Mbps or 100Mbps, here are some other troubleshooting options: If you're unsure of how to double-check the configuration of your 3rd party device, try removing it from the signal chain entirely to see if speeds return to expected values. Check for switches or routers between the ONT and the Pace 5268AC that may potentially be limiting speeds.ģrd party equipment may either be not capable of supporting full Gigabit speeds, or may be not be correctly configured to transmit/receive at the appropriate rate.It's always worthwhile to try a different Ethernet cable as part of troubleshooting! Below is a picture of the cable that comes with all Pace 5268AC modem kits.Ĭables with broken pins or damaged wire may not receive the full throughput. Printed on the cable itself will be the specifications, including category type. If you have already checked the link speed and found that the hardware should support gigabit speeds, check the cable. Check to make sure Duplex is set to full-duplex, and MTU is set to standard (1500).Ĭustomers with old cat5 cable will only be able to transmit 100Mb/s over the link.Click Advanced > Hardware > Configure then choose Manually.In Network Connections, select Ethernet.Go to the Link Speed tab, and in the Speed and Duplex section, select 1.0Gbps full duplex, and click okay.Right click on the appropriate Local Area Connection and click Properties.Go to Control Panel > Network and Sharing Center > Change adapter settings.If you are sure that the Ethernet adapter support 1Gb/s speeds, you can force the device to negotiate at 1Gb/s. If you lose physical connectivity after doing so, this indicates incompatible hardware, a hardware negotiation issue, or a potential cable issue. ![]() Attempt to set the speed on the port manually to 1Gb/s.Be sure that the device is plugged directly into the Sonic provided RG and not a third-party switch or hub.Ensure in the dropdown menu that the statistics for the appropriate network interface are being displayed.On the Info tab, link speed will be displayed.Browse to Applications > Utilities > Network Utility.The speed of the network will be listed in the Connection section.Double-click on the appropriate Local Area Connection to bring up a new window showing the status.Checking network adapter configuration WindowsĬontrol Panel > Network and Sharing Center > Change adapter settings Look in your browser settings and tools for "Clear cache, cookies and history" or a similar option, then follow the prompts.If you are only getting exactly 10mbps, or exactly 100mbps down via ethernet on gigabit fiber, checking the configuration on your computers network adapter is a good start. Clear cache on a regular basis. Your browser saves data from most websites you visit, which over time can slow everything down.You can use a third-party website to do a browser check, and visit the support site for each browser to download any needed updates or get additional help. Update your browser. Make sure your browser software and all plug-ins and extensions (like Java, Silverlight and others) are up to date.Your web browser (Chrome, Edge, Safari, Firefox, etc.) plays a major role in your experience when you are online. CenturyLink internet subscribers can get McAfee protection for free on two devices. Make sure every device is healthy by installing well-rated security software, keeping it updated and running security scans at least weekly. Viruses and malware can slow down your whole system, including internet speed performance. Antivirus protection is essential for good performance.
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